RETURNS POLICY

We have a 14-day return/exchange policy, which means you have 14 days after purchasing your item to request a return/exchange.

To be eligible for a return/exchange, your item must be in the same
condition that you received it, unworn or unused, with tags still
attached. Returned items that do not meet the above criteria will be
returned back to you at your own expense. 

To start a
return/exchange, you can contact
us via Instagram @northlux.shop) or submit a form via our website. If
your request is accepted, we’ll send you instructions on how and where
to send your package. Items sent back to us without first requesting a
return will not be accepted.

Please note:

- Returns are at your own expense.

- We recommend you use a tracked service. 

You can always contact us for any return questions on instagram: @northlux.shop or contact us via the ways mentioned previously. We are always happy to help!

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is damaged or if you receive the wrong item, so that we can get this sorted for you as soon as possible. Please note that if the item has been worn and subsequently becomes damaged, we cannot offer an exchange or refund.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) Please get in touch if you have questions or concerns about your specific items. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.